Welcome to www.wordwebguru.com. This website offers copywriting services for a range of different industries and businesses with all orders being processed through the website www.wordwebguru.com which assigns copywriters to specific client projects depending on their speciality and availability. In order to use any of the copywriting services which are listed on this website then all customers agree to be bound by the following terms and conditions.

If you do not agree to be bound by the following terms and conditions, then you may not use this website. The website www.wordwebguru.com including its URL and all of the material and content which is displayed on the website are owned and copyrighted by the owners of this business Halycon Enterprise FZE with registered offices at SRTI Park, in the Emirate of Shar­jah, U.A.E.

• Copywriting services


• In order to use and access the copywriting services on www.wordwebguru.com then customers must first register for an account on the website. Customers will be asked to provide some personal information when they set up an account, and for more information on how this personal data is used then we ask all customers to also read our privacy policy.
• There are no membership or subscription fees to use and access the copywriting services provided on www.wordwebguru.com, and the services for copy are all priced differently and will be clearly communicated with the client prior to placing the order depending on the brief, word count and deadline of the project.
• All customers are responsible for their own account and maintaining the security of their account, so we therefore ask that customers do not share any of their personal log in information with any third parties under any circumstances.
• When placing an order for copywriting services with www.wordwebguru.com customers will be asked to write and submit a brief for their project. When compiling the brief, it is important that customers provide all of the information requested from us so that our copywriters are able to complete the job accurately.
• We will also need the brief to be able to provide an accurate quote and timescale of the project, with longer projects and specific subjects requiring more time.
• Following the submission and review of the brief, a quote will be provided to the customer. Once the quote has been agreed then the contractual relationship between www.wordwebguru.com and the customer has begun.


• Paying for orders


• All Payments For All Copy Orders Placed On Www.Wordwebguru.Com Are To Be Made In Advance And In Full.
• All Payments Are Protected By Our Secure Third Party Payment Platform. We Do Not Store Or Share Any Of Your Personal Financial Information With Anyone At Any Time.
• Payments Must Be Made As Soon As The Quote Has Been Accepted In Order For The Writer To Start Working On The Project.
• Works Which Are Required Within A Shorter Timeframe Can Be Offered On A Priority Service, But This Comes At A Premium And Will Be Priced Differently To Projects Which Are Not Urgent.
• When Full Payment Has Been Paid You Will See WWGHE, UAE as your Billing Descriptor On Your Bank Statement.


• Refunds


• In the unlikely event that you are unhappy with the service which has been provided by www.wordwebguru.com then we ask that you let us know as soon as possible and in writing explaining in detail the reasons for which you are dissatisfied with the service.
• Minor amendments are offered free of charge as part of the original quotes of all projects, but any major amendments which would require significant time to implement or would require significant changes to the content or subject matter would require the brief to be reviewed and may incur further charges.
• We are unable to offer full refunds for the copywriting services that we offer at www.wordwebguru.com, but we will always work with clients to review the finished product to ensure that they are happy with it.
• In the event that the copy has not been delivered on time and this has been due to a delay on the writer’s side, while this is a very unlikely circumstance if this has happened to you then please get in touch with a member of the team as soon as possible and someone will look into this for you.


• Delivery


• There are two delivery options available to customers which they must choose at the time of submitting their brief. These are: standard delivery where the project is completed within 5-7 working days, and express delivery where the project will be completed within 2-3 working days.
• For long-form creative projects such as articles and e-books which may require significant research, please understand that we are unable to offer express delivery for this service or any others where the word count is not realistically achievable within the specified timeframe.
• Customers specify the delivery time frame that they require at the point of placing an order, and we ask customers to let us know as soon as possible if this is going to change.
• Express orders come with a greater cost which will be discussed with the client at the point of delivering the quote.
• All orders are delivered electronically via email to the email address which is connected to the customer’s account.
• In the event of large projects which can not be sent over email then delivery using a secure file transfer service will be arranged with the customer.


• Cancellation policy


• We are only able to cancel orders if we have received the request for cancellation before the writer has begun working on the project.
• If the writer has already started, then unfortunately the customer is still liable for the full fees of the project.


• Indemnity


• You agree to hold www.wordwebguru.com and our affiliates, agents, respective officers, directors and employees harmless from any claim or demand as well as any legal fees which are made by any third party which arise from any breach of any user of this agreement.


• Liability


• The website www.wordwebguru.com exclude all implied conditions, warranties, representations or other terms that apply to this website and the content that is found and produced here. The company owners shall not be liable to any clients for any loss or damage which arises out of their use of these services. In particular, www.wordwebguru.com shall not be liable for any loss of profits, sales, business, revenue, business interruption or anticipated loss of savings as a result of their use of this service.
• Neither party shall be liable to any loss or damage which has been a result from any delay or failure to supply any of the products due to any circumstances which are beyond their reasonable control such as a Force Majeure Event.


• Contact us


• If You Have Any Questions About These Terms And Conditions Then Please Get In Touch With Us on [email protected] And A Member Of The Team Will Come Back To You As Soon As Possible.